Shipping & Satisfaction
HOW WE SHIP
We want our Nuggets of Goodness to arrive at your doorstep as beautiful as the pictures here on the website. During the warmest months of the year you may experience higher shipping costs. This is because when coupling our Southern California location with the perishable nature of our product, we may have to take precautions to ensure the freshness and integrity of your order throughout the entire shipping process. We never - ever - make any money on shipping costs. You pay what we pay.
Standard shipping will arrive in 5 to 7 days.
YOUR SHIPPING INFORMATION
For best results, please provide a United States street address. Shipping to P.O. boxes may cause a delay in receiving your Nuggets of Goodness. Be sure to include the appropriate suite or apartment numbers when necessary to ensure proper delivery.
We want to make sure that we are able to accurately process your order. The details of your name, billing address, shipping address, and method of payment are critical. We cannot be responsible for errors in information that is provided to us. Costs resulting from such errors will be charged to you.
Nuggets of Goodness does not ship to Canada at this time.
We are committed to customer satisfaction and an unparalleled experience. Your order is hand packed and carefully inspected before it is shipped for Quality Control. If there is any issue or discrepancy upon receipt of your order, you must contact Nuggets of Goodness via email for replacement or refund with pictures of shipping cartons bottom that shows the dimensions, top of shipping carton capturing the ship label and damage. These requests MUST be received within 3 days of delivery of the order. To report issues or send photos of damaged product, please email firstname.lastname@example.org. Due to safety concerns for our customers, we cannot accept returned orders.
Shipments to Hawaii and Alaska may experience a delay due to location and service to those states.
REDIRECTED PACKAGE CHARGES
When we are given incorrect or incomplete address information or if the shipper is asked to intercept a package in mid-delivery and redirect it to some other location, we incur additional charges from our shipping vendors and we have no choice but to pass those charges along to the customer. We regret that we cannot extend our delivery guarantees when your package is delayed for these reasons.